Refund and Returns Policy – TCB Party Rental

Refunds

We are an event rental and event planning business.

Items must be returned in the condition they were received.

Monies can be refunded if we are notified of your cancellation up to 14 days before the event.

To complete your return, we require a receipt or proof of rental.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at inquiry@tcbpartyrental.com.